With myriad new technologies and channels to support, it’s easy to forget that the core function of the service desk is to support customers. That’s the view of Citrix Online, which says that while the way we service our customers has not changed, their expectations certainly have.
Join this live webinar with SDI (Service Desk Institute) analyst Daniel Wood as he advocates a ‘back to basics’ approach to supporting customers. “First and foremost, we need to get the simple but essential things right. We’ll also look at how remote support should form an integral component of your support strategy,” says Wood.
Join this interactive webinar to learn:
- A sanity check for your service desk
- How to get the basics right
- The importance of goals and targets
- Tech tools that can improve your support operation
Register for The Naked Service Desk webinar