ITSM professionals struggling to see value in Twitter are being urged to join the conversation around SDITS (Service Desk & IT Support Show) and see how the online community shares ideas and solves universal problems.
Pat Bolger, chief evangelist at Hornbill, understands why some people still consider social media ‘time wasting’ but explains how tools such as Twitter can connect individuals who would otherwise never meet. “There will be 60-70 people at SDITS with the same problem as you, it’s just a matter of connecting with them. You can quickly choose to unfollow anyone who isn’t offering you value, or add them to a list to keep tabs on their activity.”
With multiple screens located around the event displaying the tweets, visitors can enjoy a far more interactive and insightful show by observing and joining it. “There are three hashtags you can search for that will be especially active during the build up and show itself: #back2itsm; #SDITS; and #stand300, and these are the tags that will be displayed on the screens located on the showfloor. Take a look at what is being said and find people that can help you solve your key challenges,” concludes Bolger, who recommends that visitors follow the following accounts: @hornbill_sys@SDITS@servicedesk360
For more on the value of joining the conversation, click here.