ISL Online has added unlimited online file sharing to its remote access software to help improve the quality of support its customers can offer users.
The web-based, remote access service AlwaysOn 2.0 allows remote and office-based workers to collaborate on the same file, with a range of services from basic file sharing through to full control, which gives guest users the possibility to download, update and upload their own files to a shared space.
The service differs from other stand-alone offerings such as Dropbox because there is no shared quota meaning that account storage is only limited by the local computer’s hard disk.
Other features that could be used by support teams include the ability to remotely wake and shutdown computers, change password access and retrieve system information.
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