Publisher Cambridge University Press (CUP) has implemented software from Marval in a move to streamline ITSM processes and underpin its ongoing ITIL maturity project.
The publisher required a system covering incident, task, service level, change, release, and configuration management, self-service and be accessable by staff worldwide.
“Marval has given us a software solution which fully supports our processes and we look forward to working with Marval in the years ahead as we continue to grow our global service management processes,” says Cambridge University Press operations manager Andrew Taylor.
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