To maintain its reputation for offering class-leading IT support, UK-based Pure Technology began investigating remote support in 1997. Explaining how Pure worked with Bomgar to overcome concerns regarding remote IT support accountability, traceability and security, this case study details the creation of an integrated service offering which meets the high expectations of customers.
Technology masterclass – perfecting remote support
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Tags: IT helpdesk, IT remote support, IT servicedesk, IT Support, ITSM, spotlight
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