Published on September 14th, 20120
Serena gets full view of IT performance
ITSM software provider Serena is offering service desk staff access to performance information from a range of mobile devices following the launch of Serena Dashboard.
Dashboard offers visibility of both mainframe and distributed applications, with specific views of ITSM processes and software lifecycles, with the mobile component offering remote access.
“Our application lifecycle management and IT service management customers now have access to the same insight and intelligence as costly and complex BI tools and dashboards,” says Serena Software global product manager Jeff Westenhaver.