Published on December 8th, 20110
Richmond says IT support becomes easier with its latest version
Richmond Systems says it is making IT support easier to manage by adding 60 features to the latest version of its service desk product.
SupportDesk 8 has enhanced functionality around change management and service catalogue. Richmond says the product has been built around feedback from customers, with functionality designed to address common problems faced by support teams.
Other changes include an incident template wizard, improved knowledge management, configuration item shortcuts and locking, and change management status workflow.