Published on April 5th, 20120
LSG to reduce helpdesk calls by 20 per cent?
Lifestyle Services Group (LSG) has purchased self service password reset technology from Tools4ever as it bids to reduce call traffic relating to the issue of lost passwords, which currently accounts for 20 per cent of its helpdesk call traffic.
Assisting in over 10 million customer interactions every year, LSG plan not only to use the software to reduce call volumes, but to improve the customer experience and add an extra level of security to customers.
“(Password reset technology) is going to have significant results for the service desk with regards to time-management. Rather than having to spend the majority of our time dealing with enquiries, we will now be free to focus on more complex issues,” says LSG service desk manager Dave Boulton.