Published on April 18th, 20120
Enterprise boldly gains global ITSM view
The need for an ITSM system to operate worldwide and support users across multiple brands led vehicle rental service Enterprise Holdings to choose ServiceNow, with the aim of improving automation and simplifying process complexity.
Responding to user requests, Enterprise found that ServiceNow was able to deliver faster and more efficient IT services, with a simplified experience for employees requesting help.
“After working with multiple ITSM tools over the years, we knew we had to upgrade to one with a better user experience. The power and ease of SaaS from ServiceNow allows us to manage our systems while supporting our unique ITIL-based processes,” says Enterprise Holdings vice-president Bill Tingle.