Recognising the impact of a poor end-user experience, specifically for those businesses using cloud applications, has led service management technology specialist BMC to create a software package designed to analyse and improve customer satisfaction.
The latest release of End User Experience Manager includes functions to map and visualise a customer’s journey, with BMC believing that a high quality experience for end-users is essential for implementing successful cloud applications.
“Delivering mission critical services across cloud based offerings brings unique management challenges, providing visibility into how cloud services are being experienced by end users provides the map to delivering reliable and differentiated services for customers,” says BMC’s chief technology officer Kia Behnia.
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