Published on April 22nd, 20100
Service management company LANDesk Software has announced its service desk management software will be used to support internal helpdesk enquires as staff numbers increase from 150 to 5000 during the Wimbledon tennis tournament.
The All England Lawn and Croquet Club (AELTC) decided to upgrade its software to cope with the massive increase in temporary staff. It expects the range of questions being asked by users to widen, along with the obvious increase in volumes, and the incumbent in-house system was unable to cope.
“Our service desk software combines ITIL-verified and process-driven incident, problem, and change management, a tried and tested solution that will be tailored to meet the unique requirements of Wimbledon,” said LANDesk sales director Peter Durrant.