White Papers & Case Studies | ServiceDesk360

Apple has at least three year grip on tablet market…

Apple will continue its domination of the tablet computing market for the next three years according to research by analyst Gartner.

by admin

Full Story »

Byte creates new revenue streams by rethinking service management

Bytes System Integration says that overhauling and standardising its IT services through the implementation of ICCM’s e-Service Desk, it has opened up new sales opportunities.

by admin

Full Story »

Yakult halves support emails volumes with cloud-based service management

Yakult, a global provider of probiotic beverages, is using BMC Software’s SaaS Remedyforce Service Desk solution for fast, economical cloud-based IT service management functionality.

by admin

Full Story »

NHS reaches for the (two) stars

NHS South of Tyne and Wear has achieved a two star maturity level under the SDI’s service desk certification programme.

by admin

Full Story »

IT support goes DIY – but at what cost?

Service desk managers believe that the rise of self-service will have a ‘major impact’ on not just IT support, but the whole of the business, over the next five years.

by admin

Full Story »

IT financial management grows up – Ovum exclusive

Martin Gander of Ovum concludes our preview of the Ovum Knowledge Center at the Service Desk & IT Support Show with a look at how the additional ITIL v3 service strategy processes around IT financial management are key for ...

by admin

Full Story »