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East Lindsey Council builds mobile app for smartphone users

A mobile application that allows residents without home internet access to use council services on smartphones has been launched by East Lindsey District Council.

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Innovation, not domination, defines IT security

The need for innovation to safeguard corporate IT security is creating a highly fragmented vendor market in which the giants are sure to lose and never regain their stranglehold on customer numbers.

by rwebb

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Workers wasting 30 mins each day looking for data

The need for IT teams to integrate disparate data sources has come into sharp focus, with a report by Alcatel-Lucent stating that 81 per cent of knowledge workers struggle to access the information they need to work effectively.

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Please place customer feedback in the round file

The majority of service desks believe that customer feedback is vital for ongoing improvement, yet half of those surveyed by LANDesk admit ignoring the information received.

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End users numb to cloud hype

Business professionals are unconvinced by cloud computing, failing to see the benefits of the technology for enhancing their working lives. Research by Rise shows that 91 per cent of end users fail to share the enthusiasm for c...

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Customers see web "customer support" as excuse to push marketing

Businesses offering support with social media and location-based technologies need to overcome deep customer suspicion according to research conducted by analyst Ovum.

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