White Papers & Case Studies

Meaningful service desk metrics – download the full paper

SITS13 saw the launch of an exclusive White Paper – ‘Demonstrating service desk value through more meaningful metrics’. Visitors to the Day 1 Breakfast Briefing got detailed insight from an expert panel, wh...

by rwebb

Full Story »

How SThree embraced BYOD

Provisioning and supporting Bring Your Own Device is a major challenge for all IT department; learn how SThree worked with Hornbill to rise to the consumer IT challenge.

by servicedesk360

Full Story »

One ITSM tool, multiple business function fixes?

Commitment to quality has seen ANS Group invest in ITSM software from Sunrise. Yet the success of the implementation has encouraged ANS to broaden its horizons beyond IT, and the technology is now being used to support crucia...

by servicedesk360

Full Story »

Cherwell presents full IT visibility to Super Group

Logistics specialist Super Group was unable to fully understand the strengths and weaknesses of its IT provision, with multiple systems and data sources offering a muddled view of ITSM. Consolidation was the key, this case st...

by servicedesk360

Full Story »

Service Desks under pressure to deliver value

Service desk professionals are under increasing pressure to demonstrate the value they deliver to business, with a study conducted ITSM specialist Cherwell Software and the SDI finding that justifying budget tops the list of 2...

by servicedesk360

Full Story »