Industry Updates | ServiceDesk360

Bruton extends benchmarking survey deadline

The deadline for an extensive survey of the service desk industry, which offers participants immediate access to benchmarking data, has been extended to account for the Christmas break.

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SDI offers free software buyers guide

Service desks thinking about upgrading their software in the new year are being offered free advice thanks to the release of a downloadable buyers guide from SDI (Service Desk Institute).

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Mobile devices: welcome, lockout, or ignore altogether?

With the IT support industry polarised over allowing personal devices to be used in the workplace, research from Kaseya has found that one-third of European businesses have taken a different approach: ignore the issue.

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Free benchmarking offered as part of extensive IT support industry study

Service desks are being offered free, immediate benchmarking information by taking part in Noel Bruton’s ambitious project designed to draw a complete picture of the IT support industry. IT Support Benchmark 2011 is a...

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Project management failure: don’t blame the technology

Underlying problems with technology are not responsible for wasted investment in IT, failures are caused by poor communication and management of relationships between interested parties. Tim Cummins from IACCM offers...

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Strict social media policies alienating potential employees

Organisations that don’t allow staff access to social networking websites risk alienating the next generation of workers, with research from Hyphen finding that almost half of those under 25 would not join a company with stri...

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