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Industry Updates
Atos DoH, 360

Department of Health to cut IT costs by 40 per cent

The Department of Health (DoH) is predicting a 40 per cent IT operational costs saving by awarding a five-year outsourcing contract to Atos.
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Industry Updates
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IT departments expected to deliver results without budget increases

IT departments must deliver multiple priorities into the business without any increase in resources or budgets over the next year according to Gartner.
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Industry Updates
MobileBanking500

Help desks face increased pressure to support mobile banking

Support desk staff are likely to find themselves under increased pressure from customers and co-workers needing assistance with mobile banking, with a study from Juniper finding that the number of people using the channel will...
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Industry Updates
Gartner spend, 360

2012 IT spending afflicted by familiar problems

Spending on IT services will grow sluggishly in 2012 after analyst Gartner downgraded its new year outlook because of ongoing global economic problems.
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Industry Updates
concept of deadline

Bruton extends benchmarking survey deadline

The deadline for an extensive survey of the service desk industry, which offers participants immediate access to benchmarking data, has been extended to account for the Christmas break.
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Industry Updates
SDI buyers guide, 360

SDI offers free software buyers guide

Service desks thinking about upgrading their software in the new year are being offered free advice thanks to the release of a downloadable buyers guide from SDI (Service Desk Institute).
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