Industry Updates | ServiceDesk360

Protecting data is business-wide priority

Data protection breaches caused by human error have been identified as one of the most pressing issues facing organisations, with research from information security group Symantec finding that incidents have increased by 22 p...

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‘Unofficial’ company data on personal devices reaches 91 per cent

The vast majority of UK office workers are using mobile devices to access and transfer business documents, with a study conducted by collaboration management provider Huddle finding that 91 cent of staff share company informati...

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Bruton returns to ServiceDesk360

IT support guru Noel Bruton has returned to ServiceDesk360 with a bold pledge: I’m going to help get your service desk in order.

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John Lewis offers a different path towards IT skills

Retailer John Lewis has launched a technology apprenticeship programme in a bid to train, recruit, and encourage the next generation of IT professionals.

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Glastonbury Festival goes 4G in UK first

Those attending the 2013 Glastonbury festival will be able to take advantage of improved mobile data speeds as EE reveals plans to install the first ever temporary dedicated 4G network on the Somerset site.

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Social media support risk vs rewards

ITSM systems provider ICCM Solutions is warning organisations to exercise greater care when social media is used for internal support and as a service portal, predicting that 57 per cent of customer engagement will be via soci...

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