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IT suppliers urged to focus on customer service

Software and hardware providers are under pressure to improve support and after-sales assistance, or face the risk of losing customers, after a study from Rackspace found that nearly 70 per cent of IT managers had dropped supp...

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Online gov services to save taxpayer £1.2 billion

The UK government hopes to deliver £1.2 billion in savings by digitalising and shifting more services online, making processes such as completing tax returns and booking driving test more streamlined and cost effective.

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Emirates Airlines take tablet computers to new heights

Emirates Airlines cabin crew are to be issued HP tablet computers to assist with in-flight communication, and the delivery of its new CRM platform, named Knowledge-driven In flight Service (KIS), to passengers.

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“Talk to the business, or we’ll bring in a manager to do it for you”

IT teams must do a better job listening to and communicating with the business, or become superseded by managers acting as business/IT liaisons.

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How Tube Lines fixed mobile working with iPad

At itSMF 12, Jon Miller, IT project manager of Tube Lines explained why iPads were chosen to support its mobile workforce, how it overcame the challenges of moving to a new platform, and the benefits of a radical technology dep...

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ITSM12 – the crucial lessons

ITSM12 offered a wealth of practical takeaways, James West reports on the lessons learnt regarding change, service improvement, social IT support and implementing iPads from Everything Everywhere, John Lewis and Tube Lines.

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