Featured Articles | ServiceDesk360

The reward for taking mobile seriously? Loyal customers

Businesses which hone the mobile experience are rewarded with greater customer loyalty than those who tack on applications or services without considering the experience delivered.

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Choose your hot topics for SDITS12

In case you’ve missed it, the full seminar programme for the Service Desk & IT Support Show is now live here. It’s shaping up to be two fantastic days of thought-provoking discussion and plenty of takeaway info for th...

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IT should be the business technology saviour, not its police force

IT must stop acting like a technology ‘police’ force, and instead focus on innovating and developing services that help businesses work more effectively and profitably.

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SDITS12 goes Back2ITSM

This year’s Service Desk & IT Support Show (SDITS) features a huge education programme, with visitors given free insight from the top ITSM practitioners and experts. This year, the event will also allow visitors to deci...

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Blockbuster ITSM announcements are like future-defining buses

Two very significant software companies have announced their ITSM software plans, and James West says this could be a watershed moment which defines an industry on the brink of changing forever.

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IT managers see influence grow as tech becomes business saviour

Public sector IT managers are seeing their influence grow at a strategic level as local authorities entrust technology to offset budget reductions, according to a study from Socitm.

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