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Lessons from SITS13 part 2

It’s the turn of Duncan Watkins to chronicle his journey through SITS13, taking in presentations from John Lewis, Barclay Rae, Kaimar Kaur and…Catwoman?

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SITS13 – summary and (unofficial) Awards

SITS13 was by all accounts, a huge success. From the content programme, the vibrant exhibition, and the quality of the visitors, it delivered in all key areas.

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SITS13 breakfast briefing – laying down the metrics gauntlet

The scale of the ITSM metrics challenge was starkly illustrated at the first session of SITS13, with the majority of the breakfast briefing audience admitting they don’t yet produce reports which show business value. Illu...

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Where have the workers gone? What the office revolution means for IT

Technology, telecommuting, the trend towards homeworking and a new generation of workers who ‘grew up with smartphones in their hands and computers in their laps’ are revolutionising the work culture. Mark Lillywhite of Mat...

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It’s showtime!

SITS13 is almost here, Ian Aitchison of LANDesk ponders the topics likely to cause a stir and offers his expected highlights.

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Rudderless IT part 2 – plotting a new course for ITSM

In part one of our investigation into ‘Rudderless ITSM’ and what should be steering the industry to more prosperous waters, we considered the changing role of ITIL, the importance of service management tools and the need f...

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