ServiceDesk360


 
 

 
Event
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The age of the customer – and why service desks must take notice

The perceived boundaries and differences between external customer service and internal customer support have largely vanished, with a competitive market meaning they must learn from each other to solve business challenges.
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Live from SDITS11 – the ITSM Rest of the World podcast

The ITSM Rest of the World episode 9 podcast, which was recorded live at SDITS11, is now live here. Hosts James Finister, Patrick Bolger, Barclay Rae and Stephen Mann discuss the latest news and goings-on at Earls Court. Servic...
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Who to meet at the Service Desk & IT Support Show – part 2

In the second part of our preview of the Service Desk & IT Support Show (SDITS11), we look at the category asset and infrastructure management
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Company News
 

Prolin sails to rescue HP Service Desk 4.5 customers

Businesses disappointed that HP is no longer developing its popular Service Desk 4.5, are being offered a way to enhance their software without replacing it. Smart Client 7 from Prolin features more than 25 improvements to the ...
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Webinar offers guidance for supporting Apple devices

The hot topic of supporting mobile devices, most specifically Apple’s iPhone and iPad, will be discussed in a live webinar hosted by analyst IDC.
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Old and new challenges collide – Barclay Rae sums up SDITS11

The 14th annual Service Desk and IT Support show ran at Earls Court 19/20 April with a full complement of over 80 vendors and more than 5000 visitors.  Barclay Rae sees an industry in full flow and spent time talking to and in...
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