Belfast to host STI course
Training company STI is running its first public service desk course in Belfast on April 14-15.
Choose your hot topics for SDITS12
In case you’ve missed it, the full seminar programme for the Service Desk & IT Support Show is now live here. It’s shaping up to be two fantastic days of thought-provoking discussion and plenty of takeaway info for th...
Free asset management advice offered
A free webinar offering guidance on building a business case for asset management projects is taking place this Thursday (20th January) at 1300.
Less cute, more results says Dell KACE managing director
IT needs to deliver provable results, not bombard businesses with new functionality which they don’t need. Speaking at the Service Desk Show, EMEA managing director of Dell KACE Jim Docherty (pictured) says that demystify...
Lights go up on Art Alliance story
Digital cinema network Art Alliance Media (AAM), will be presenting a webinar on Thursday 27May, outlining its use of ICCM’s e-service desk software to underpin its support operation.
Phone module ready for launch
Sitehelpdesk.com is launching a computer telephony integration (CTI) module designed to screen-pop customer details onto the helpdesk agent’s screen, potentially reducing call lengths and providing an improved, personalis...
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