Event | ServiceDesk360

Kaseya’s MSP customers show how to do more for less

IT systems management specialist Kaseya is holding a free half-day event dedicated to prospects in London on 25th October 2012 to show how its MSP (Managed Service Provider) customers manage to attract more clients and deliver...

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Ready for the service desk hot seat?

Respected service desk expert Noel Bruton is hosting a workshop for practitioners making the difficult transition from support analyst to manager. The one-day session: ‘Moving from IT Technician to Manager’ takes ...

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Servicedesk/helpdesk – how do you measure up?

In the not-so-distant past, we called our service desks ‘help desks’. Not anymore, but what caused the change? Daniel Wood, head of research for Service Desk Institute (SDI), will discuss the meaning behind the name ch...

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Naked service desk bare essentials webinar – 18th April 11am

With myriad new technologies and channels to support, it’s easy to forget that the core function of the service desk is to support customers. That’s the view of Citrix Online, which says that while the way we service our ...

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Five reasons to attend SDITS

Billed as an unrivalled two days of networking, learning and innovation, the organisers of the Service Desk & IT Support Show have produced five additional reasons why everyone in the ITSM industry should allocate 24-25 Ap...

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ITIL 2011: revisions bring clarity and provide more value

Previewing the thought-leadership content from the Keynote Theatre being offered at the fast-approaching Service Desk and IT Support Show, analyst Ovum turns its attention to ITIL2011, the controversial update to the body of ...

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