Event | ServiceDesk360

SDI promises ‘biggest ever’ conference

The 26th annual Service Desk Institute (SDI) conference, taking place on the 18th and 19th June in Birmingham, is shaping up to be the biggest ever SDI event, with 400 IT professionals from 150 organisations attending.

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SITS13 success sees 70 per cent rebooking for next year

The recent Service Desk and IT Support Show (SITS) has been deemed both highly successful and productive after attracting more than 4,300 visitors, with 70 per cent of exhibitors already booking for next years event.

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Meaningful service desk metrics – download the full paper

SITS13 saw the launch of an exclusive White Paper – ‘Demonstrating service desk value through more meaningful metrics’. Visitors to the Day 1 Breakfast Briefing got detailed insight from an expert panel, wh...

by rwebb

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SITS13 – summary and (unofficial) Awards

SITS13 was by all accounts, a huge success. From the content programme, the vibrant exhibition, and the quality of the visitors, it delivered in all key areas.

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Service desks must become business champions

Service desks are capable of solving myriad non-IT business challenges which could elevate its status immeasurably as it helps deliver bottom-line benefits. Speaking at SITS13, Eric Wright, managing director of service desk s...

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