Company News | ServiceDesk360

Certero takes asset management pain away?

Certero has pledged to eliminate the pain of managing software assets by creating a managed service available globally. The software asset management (SAM) service is designed to ensure organisations comply with software lic...

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Richmond says IT support becomes easier with its latest version

Richmond Systems says it is making IT support easier to manage by adding 60 features to the latest version of its service desk product. SupportDesk 8 has enhanced functionality around change management and service catalogue. ...

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Marval achieves ‘gold standard’ for ITIL compliance

Marval’s service management software, MSM v12, has achieved a gold level standard for ITIL process compliancy. The ITIL Software Scheme (ISS) certification, developed by the Home Office and accredited by APMG, assesses sof...

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Serena says it can free service desks from the consultants

Serena has announced the launch of Service Manager, an ITSM suite designed to adapt to changes in business needs, without relying on outside or vendor consultants.

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Businesses losing profits due to poor ITSM strategies

Failing to integrate IT service management into the overall business plan is stopping organisations from reaping a full range of benefits and damaging profitability, according to ICCM.

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East Lindsey Council builds mobile app for smartphone users

A mobile application that allows residents without home internet access to use council services on smartphones has been launched by East Lindsey District Council.

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