ServiceDesk360


 
 

 
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There is no such thing as a part time helpdesk

‘Smart IT’ will allow helpdesks to become part time, offering a service akin to the AA wherein people ring when they need help. That’s the view of Denise Plumpton of 360 IT, writing in Computer Weekly. It̵...
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Why service professionals will save the UK economy

Lord Digby Jones, the former minister for trade and industry, told visitors to the Call Centre and Customer Management Expo why they hold the key for rebuilding the economy.
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State of the IT support industry – ServiceDesk360 lead article

What are the key challenges shared by the IT support and services industry? James West talks to a number of experts on the subject to understand what businesses need to do to thrive as the recession hopefully ends.
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ITIL and the ServiceDesk – an industry being cut in two?

Has enough been done to improve ServiceDesk software and has ITIL kept up with the demands of the business? Exclusive research carried out by ServiceDesk360 and TechExcel suggests an industry divided between those who think goo...
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ITIL – impractical, unhelpful and doomed?

Noel Bruton explains why ITIL’s days are numbered, and introduces a series of articles which cover everything about effective IT support that is missing from the ITIL books.
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iPad adoption shows Apple making corporate inroads?

The BBC, British Army and Leicester City Council are all investing in Apple’s iPad for staff, adding weight to the argument that the Californian technology company is finally breaking into the corporate sector after years...
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