Blog Spot | ServiceDesk360

IT financial management grows up – Ovum exclusive

Martin Gander of Ovum concludes our preview of the Ovum Knowledge Center at the Service Desk & IT Support Show with a look at how the additional ITIL v3 service strategy processes around IT financial management are key for ...

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Why IT, not a task force, will save the NHS millions every year

James West says that we could all learn a lesson about the new role of IT by looking at the NHS procurement example.

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Why the din caused by consumer devices is now too loud to ignore

The very fabric of IT support is being undermined by consumer devices. James West spoke to a number of support specialists about the challenges presented by the likes of Apple and Google, and discovered that service desks may...

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What’s missing from ITIL by Noel Bruton, part 2 – vocabularial accuracy

In the next in his series of articles detailing what ITIL is lacking (part one is here), Bruton focuses on the language of the framework and the danger of unwaveringly believing in its preaching.

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Why ITIL is still the heartbeat of IT services

Its perspective at the sharp end of ITIL projects means APM Group is well placed to see the benefits of implementing ITIL. Jessica Barry, APMG’s accreditor co-ordinator, explains why ITIL is still an extremely useful busi...

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How to reduce the costs of IT support – By Noel Bruton

Cutting costs is an all too familiar requirement, but in this article Noel Bruton argues that you can do so without reducing staff numbers or sacrificing quality.

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