Blog Spot | ServiceDesk360

ITIL – impractical, unhelpful and doomed?

Noel Bruton explains why ITIL’s days are numbered, and introduces a series of articles which cover everything about effective IT support that is missing from the ITIL books.

by admin

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Why ITIL is still the heartbeat of IT services

Its perspective at the sharp end of ITIL projects means APM Group is well placed to see the benefits of implementing ITIL. Jessica Barry, APMG’s accreditor co-ordinator, explains why ITIL is still an extremely useful busi...

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ITIL and the ServiceDesk – an industry being cut in two?

Has enough been done to improve ServiceDesk software and has ITIL kept up with the demands of the business? Exclusive research carried out by ServiceDesk360 and TechExcel suggests an industry divided between those who think goo...

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How to reduce the costs of IT support – By Noel Bruton

Cutting costs is an all too familiar requirement, but in this article Noel Bruton argues that you can do so without reducing staff numbers or sacrificing quality.

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What’s missing from ITIL by Noel Bruton, part 2 – vocabularial accuracy

In the next in his series of articles detailing what ITIL is lacking (part one is here), Bruton focuses on the language of the framework and the danger of unwaveringly believing in its preaching.

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Total IT – Dutch football strategy to improve ITSM?

Is it realistic for IT workers to become business-savvy strategists? James West looks at whether the concept of Total Football popularised by the Dutch national team can be translated to ITSM.

by rwebb

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