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Company News
Cher, SDI webinar

Building Business Process Integration and Automation

A webinar discussing how IT automation and process automation can deliver value and tangible results is being held by SDI (Service Desk Institute) and Cherwell Software tomorrow (13th November).
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Featured Articles
IDBS career, 360

“Support at IDBS is not a stop gap, its a well defined career role”

The IT support role can become an elite, respected position within the organisation if the service desk analyses and communicates the impact that experienced, empowered staff have on business performance. 
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Event
SDI July 12 event, 360

Servicedesk/helpdesk – how do you measure up?

In the not-so-distant past, we called our service desks ‘help desks’.  Not anymore, but what caused the change?  Daniel Wood, head of research for Service Desk Institute (SDI), will discuss the meaning behind the name ch...
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Event
1257552_49814676

Kaseya offers free ITSM insight

Service management specialist Kaseya has announced a free to attended event aimed at exploring how to deliver business IT effectively with reduced resources.
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Industry Updates
134758797

Failure to offer support through mobile devices a missed opportunity

Service desk are failing to capitalise on the popularity of mobile devices for helping reduce the support burden.  Research from LANDesk found that although almost 85 per cent of end-users want to create IT incidents and rece...
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