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Duncan SITS13

Lessons from SITS13 part 2

It’s the turn of Duncan Watkins to chronicle his journey through SITS13, taking in presentations from John Lewis, Barclay Rae, Kaimar Kaur and…Catwoman?
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Company News
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xMatters announces new CTO as executive team grows

Communications and business continuity systems provider xMatters  has announced that Abbas Haider is to take up the new position of chief technology officer (CTO), having recently served as the company’s technology evangelist.
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Company News
162049206

Cloud to become primary ITSM delivery method

Founder of SysAid Technologies  Israel Lifshitz says that more than three-quarters of customers will be adopt cloud by the end of the year, supporting the predication with figures show that his company’s cloud ITSM sales...
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Industry Updates
New Apps for Timeline2

Social media support risk vs rewards

ITSM systems provider ICCM Solutions is warning organisations to exercise greater care when social media is used for internal support and as a service portal, predicting that 57 per cent of customer engagement will be via soci...
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Event
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SDI promises ‘biggest ever’ conference

The 26th annual Service Desk Institute (SDI)  conference, taking place on the 18th and 19th June in Birmingham, is shaping up to be the biggest ever SDI event, with 400 IT professionals from 150 organisations attending.
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