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PRISM aims to unify global ITSM professional development

itSMF (IT Service Management Forum) has launched a personal development scheme which it hopes will unify the disparate ITSM training landscape and give participants a portable scheme which they can use to track and guide their ...
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Methodology to fill the ITIL void for IT support? UPDATED with link

Helpdesk guru Noel Bruton is releasing a methodology designed to help businesses build, hone and prove the financial benefits of IT support, ServiceDesk360 can exclusively reveal.
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Industry Updates
information-technology

Workers wasting 30 mins each day looking for data

The need for IT teams to integrate disparate data sources has come into sharp focus, with a report by Alcatel-Lucent stating that 81 per cent of knowledge workers struggle to access the information they need to work effectively.
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BMC embraces consumer tech with buyout

The acquisition by BMC of Aeroprise is designed to address peaking interest in the mobile element of service management and the consumerisation of business technology.
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Industry Updates
technology

Please place customer feedback in the round file

The majority of service desks believe that customer feedback is vital for ongoing improvement, yet half of those surveyed by LANDesk admit ignoring the information received.
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