FrontRange aims for market dominance

Service management software supplier FrontRange has consolidated its UK operations as part of a long-term plan to offer a complete customer service and support solution.

Ian McEwan, who joined the company as vice president of EMEA earlier this year, told ServiceDesk360 that the strong brand identity of products such as Heat and Goldmine means that customers know the name FrontRange, but sometimes view it as a ‘holding company’.  ”We have the products to solve the problems associated with managing internal and external customers and all business assets.  We have started the journey by merging two of our businesses; Centenial which was in Swindon, and FrontRange (Reading) into a new site in Newbury.”

McEwan says that FrontRange’s long legacy of customer support projects, and the quality of its products, would ensure ‘quick ROI’ for customers.

Version 9.5 of FrontRange’s Heat helpdesk software has been released, featuring enhancements to how end-users can log and track their own calls, and an improved knowledge base to help them troubleshoot common issues.