IT Service and Support Events

Hornbill workshops show ITIL Version 3 opening move

Service management expert Malcolm Fry will be headlining a series of events by Hornbill designed to offer guidance on the implementation of ITIL Version 3. The workshops are directed towards managers in service delivery, support and operations and will cover topics including selecting suitable V3 processes, what steps to undertake first and how build on these [...]

House on the Hill shoots and scores

Software manufacturer House on the Hill is celebrating a fine season for its football league customers by holding its next user conference at Craven Cottage, home of Fulham FC. Fulham, which has used the SupportDesk tool to manage its IT and facilities management for the past four years, contested the final of the Europa league this [...]

Service desk secure despite cut-backs

More than half of service desk managers in the public sector believe that their role will not change under the government’s proposition to cut spending by 20 per cent, according to a survey carried out by RMS Services. The research, carried out at this years Service Desk and IT support Show, also found that almost half [...]

SDI announces service big winners

The Service Desk Institute (SDI) has announced the finalists in the IT Service Excellence Awards 2010. The categories and finalists are: IT Service Team Excellence (small team award) Britvic Skills For Care Swinton Group IT Service Team Excellence (large team award) Capita Education Services IPC Media N3 Service Team IT Service Professional of the Year Award John Noctor, head of customer services, [...]

Phone module ready for launch

Sitehelpdesk.com is launching a computer telephony integration (CTI) module designed to screen-pop customer details onto the helpdesk agent’s screen, potentially reducing call lengths and providing an improved, personalised service to users. Launching at the Service Desk and IT Show, CTImonitor integrates with Microsoft Office and existing telephony systems, linking each call with the associated user [...]

Lights go up on Art Alliance story

Digital cinema network Art Alliance Media (AAM), will be presenting a webinar on Thursday 27 May, outlining its use of ICCM’s e-service desk software to underpin its support operation. AAM will explain how ICCM’s software and Metastorm’s Business Process Management (BPM) have been used to align service desk processes with business requirements, and how these processes [...]