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- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
Omninet arrives in the UK
Omninet has announced its expansion into the UK and Ireland with the launch of its Omnitracker service management suite, with a roll-out campaign supported by partners PrisaTec, and Smatra Group. Hoping to build on growth acros...
Who to meet at the Service Desk & IT Support Show – part 6
In the last of our Service Desk & IT Support Show (SDITS11) previews, we look at the cloud technologies being shown. - Focus Group Europe (FocusGE) provides a range of services that revolve around ServiceNow’s SaaS ma...
NHS reaches for the (two) stars
NHS South of Tyne and Wear has achieved a two star maturity level under the SDI’s service desk certification programme. Covering two independent primary care trusts and one teaching primary care trust, NHS South of Tyne a...
IT support goes DIY – but at what cost?
Service desk managers believe that the rise of self-service will have a ‘major impact’ on not just IT support, but the whole of the business, over the next five years. 65 per cent of managers surveyed by Service Des...
IT financial management grows up – Ovum exclusive
Martin Gander of Ovum concludes our preview of the Ovum Knowledge Center at the Service Desk & IT Support Show with a look at how the additional ITIL v3 service strategy processes around IT financial management are key for ...
Social media most important resource for IT buyers
IT decision makers are more likely to talk to their peers online when choosing which products to buy then they are to consult the IT industry press. 58 per cent of technology buyers say they use social networks to research IT p...
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