Reinvestment, not penny-pinching, is the key for businesses looking to accelerate as the economy rebuilds. Businesses should reinvest efficiency savings in projects that will win new customers according to research from the Lon...
Service desk software upgrade allows change management and support for growth of credit card payments. Football club Tottenham Hotspur has extended its relationship with service management software supplier Numara Software by p...
A quarter of ServiceDesk360 readers say their business will consider migrating away from Windows next year. Find out why Microsoft has got its work cut out to save its territory. If you’ve not seen the results of our surv...
Businesses are increasingly being driven by IT and the service desk should ‘seize the mantle of being the people’s champion’. Howard Kendall, the chairman and founder of the Service Desk Institute (SDI), told ...
Hornbill technology helps Knight Frank to answer 97 per cent of calls in five minutes. Property consultancy company Knight Frank is using Hornbill’s Supportworks ITSM software to support 1700 UK staff, with the intention ...
Chance encounter leads law firm to upgrade its support technology; enjoys improved efficiency and service levels. The goal of reducing admin costs while improving quality has prompted Scottish law firm MacRoberts to purchase se...