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BBC Worldwide: case study
Learn why replacing its service desk has enabled BBC Worldwide to see the future of support. The BBC offers radio, television and online broadcasting to more than 200 countries worldwide and is available to almost 300 million h...
Xerox sees its future in IT services.
The $6.4 billion buyout of ACS (Affiliated Computer Services) by Xerox, designed to help the document specialist compete on the global IT services market, doesn’t automatically make it a player, says James West. Buyouts m...
Numara earns its Spurs
Service desk software upgrade allows change management and support for growth of credit card payments. Football club Tottenham Hotspur has extended its relationship with service management software supplier Numara Software by p...
Keep spending to escape recession
Reinvestment, not penny-pinching, is the key for businesses looking to accelerate as the economy rebuilds. Businesses should reinvest efficiency savings in projects that will win new customers according to research from the Lon...
Partnership focuses on systems lifecycle
“Shared vision” units systems management providers. Systems management vendor KACE is now able to offer its customers remote desktop control thanks to a partnership with remote support specialist Bomgar. The two bus...
Replacing Windows? Pah, never!
A sneak peak at the ServiceDesk360 survey results polled so far shows that Windows might not have its own way for much longer. You’d be forgiven for thinking that our recently launched survey looking at whether alternativ...
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