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- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
Police service desk hits multi-million pound snag
A human resources service desk designed to reduce the cost of managing 52000 Metropolitan Police Service (MPS) staff is 10 million pounds over budget and six months behind schedule. The Times newspaper says there is no estimate...
Are ITIL and the ServiceDesk making the right connections – exclusive research
The relationship between ITIL and the ServiceDesk is not always easy, and great strides have been made in recent years to bring the technology in line with best practice processes. But has enough been done to improve ServiceDes...
Cloud vendors missing opportunity?
A study of 41 cloud vendors by analyst Yankee Group has revealed the majority offering poor guarantees and limited financial cover in the event of service failure. The research, which includes examination of software giants suc...
Council looks to 30K saving
Nottingham County Council hopes to reduce IT support and maintenance costs after implementing Hornbill’s Supportworks service management software. The council has chosen Supportworks to replace three systems previously us...
Less cute, more results says Dell KACE managing director
IT needs to deliver provable results, not bombard businesses with new functionality which they don’t need. Speaking at the Service Desk Show, EMEA managing director of Dell KACE Jim Docherty (pictured) says that demystify...
"No, we’re not giving you any training, you’ll leave if we do"
IT professionals say that businesses are unwilling to invest money in their training for fear they will take the skills acquired and move to a competitor. That’s the opinion of the ServiceDesk360.com readers who have resp...
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