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- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
SITS13 preview part 1 – the newcomers
The Service Desk and IT Support Show (SITS), now in its 13th year, continues to be the best place to see the latest technology developments and innovation. Central to fulfilling this brief is attracting new exhibitors, and th...
How commodity IT will define the future service desk
The commoditisation of IT is transforming expectations around what internal technology departments should provision and support, meaning service desk needs to fundamentally rethink their role within the business. Speaking to Se...
Sunrise gains praise for education support
Newham Partnership Working (NPW) will use Sostenuto from Sunrise Software to help manage and support IT services for more than 90 schools. The NPW Education ICT team supports a variety of users, including head-teachers, schoo...
Rudderless ITSM part 1: how do we navigate our community to calmer seas?
Two forces – the relentless pace of change in the business technology space birthing challenges such as BYOD, and the apparent demise of ITIL as the ITSM industry’s guiding light, has left a feeling of unease. Is ITSM...
25+ years experience, 21st century ITSM?
One of the industry’s longest serving ITSM software suppliers, Richmond Systems, will show how it has blended traditional service values and processes with cutting edge design and integration at SITS13, showcasing its latest ...
Why ITSM beyond the service desk is the true definition of innovation
IT innovation is about intelligently deploying technology to solve or enhance critical business processes and practices, not jumping on the bandwagon of adopting the ‘latest’ thing. Simon Kent, head of technical business...
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