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- Noel Bruton’s ten compelling reasons to get rid of your servicedesk, pt2
- Ten compelling reasons to get rid of your servicedesk (and what to have instead)
- Progressive, strategically aligned IT remains a fluffy dream
- Bournemouth University graduates to consolidated IT
- Brewer develops business with an Orange twist
- More
- "Noel, In the current support industry climate you've no idea of the impact of such a headline; whether at ..." - Bryan Williams
- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
Change management automation pays for itself in five months
Automating IT processes can save businesses 20,000 pounds each year for every 100 staff they employ, according to research from analyst IDC commissioned by LANDesk. The research says that projects which successfully auto...
Flexible working benefits for Hampshire Fire service
Staff working for Hampshire Fire and Rescue are enjoying an improved technical support service and flexible working, thanks to the introduction of ITIL (IT Infrastructure Library) principles and helpdesk automation software fro...
Off-the-shelf trumps bespoke in value stakes
Service providers buying bespoke IT applications spend more than expected, with 67 per cent claiming substantial budget overruns, according to a report from Oracle Communications. The research found bespoke applications to be m...
SITS13 preview part 1 – the newcomers
The Service Desk and IT Support Show (SITS), now in its 13th year, continues to be the best place to see the latest technology developments and innovation. Central to fulfilling this brief is attracting new exhibitors, and th...
“Don’t buy new clubs, take golf lessons”
Service desks are becoming more aware of business outcomes, the importance of customer service and learning how to maximise the technology they use, rather than simply providing break/fix support. Geoff Rees, sales director of ...
Live from SDITS11 – the ITSM Rest of the World podcast
The ITSM Rest of the World episode 9 podcast, which was recorded live at SDITS11, is now live here. Hosts James Finister, Patrick Bolger, Barclay Rae and Stephen Mann discuss the latest news and goings-on at Earls Court. Servic...
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