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- "Noel, In the current support industry climate you've no idea of the impact of such a headline; whether at ..." - Bryan Williams
- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
Bournemouth University graduates to consolidated IT
Bournemouth University (BU) has deployed ITSM software from ServiceNow as it consolidates multiple IT systems, automates processes, and provides self-service facilities. The university IT team supports almost 20,000 students ...
Brewer develops business with an Orange twist
International brewer Heineken has announced that Orange Business Services has been selected to unify communications and infrastructure at more than 1000 offices and sites across 53 countries, in ‘a multimillion’ e...
Protecting data is business-wide priority
Data protection breaches caused by human error have been identified as one of the most pressing issues facing organisations, with research from information security group Symantec finding that incidents have increased by 22 p...
Your service desk is probably overstaffed – but no one needs to lose their job
IT user support guru Noel Bruton has rejoined the writing staff of ServiceDesk360, applying lessons from his Methodology for IT User Support (MITUS) to tackle the big industry challenges. This month, he looks at the issue of ...
Vodafone will spend £2.5 million per day to win 4G war
Telecoms provider Vodafone will invest the equivalent of £2.5 million every day on network and infrastructure improvements in preparation for the upcoming launch of its 4G service. Traditionally lauded as the most reliable a...
‘Unofficial’ company data on personal devices reaches 91 per cent
The vast majority of UK office workers are using mobile devices to access and transfer business documents, with a study conducted by collaboration management provider Huddle finding that 91 cent of staff share company informati...
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