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- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
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- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
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How SThree embraced BYOD
Provisioning and supporting Bring Your Own Device is a major challenge for all IT department; learn how SThree worked with Hornbill to rise to the consumer IT challenge. Staffing and recruitment company SThree found that ...
IT financial management grows up – Ovum exclusive
Martin Gander of Ovum concludes our preview of the Ovum Knowledge Center at the Service Desk & IT Support Show with a look at how the additional ITIL v3 service strategy processes around IT financial management are key for ...
‘Word class’ IT support helps ADA score 3 stars
Its commitment to ‘world class’ customer service has seen IT outsourcing specialist ADA Technology join an illustrious list of just eight other businesses accredited with 3 stars by the Service Desk Institute (SDI)....
IT Governance launches ITSM Toolkit
Industry experts including Shirley Lacy and Dr Geoff Harmer will be hosting ‘ask the expert’ Q&A sessions live at the Service Desk and IT Support Show which begins next week. Taking place on the IT Governance (I...
More than one million per day effected by cybercrime
Cybercrime is an epidemic affecting one million people ever day and costing the world economy £172 billion a year in lost time spent dealing with attacks. A report by Norton also discovered that growth in the mobile de...
Apple devices need IT support too
Recognition of the increasing number of devices running Apple iOS in the workplace has led Bomgar to release a remote support suite to assist in the management of iPhone and iPad. iOS Customer Client enables support desk staff...
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