Full details coming soon.
- "Noel, In the current support industry climate you've no idea of the impact of such a headline; whether at ..." - Bryan Williams
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- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
Xerox sees its future in IT services.
The $6.4 billion buyout of ACS (Affiliated Computer Services) by Xerox, designed to help the document specialist compete on the global IT services market, doesn’t automatically make it a player, says James West. Buyouts m...
Sunrise debut’s iOS and Android mobile support at SDITS
Sostenuto Mobile, the latest addition to Sunrise Software’s product line, will be making its debut at the Service Desk & IT Support Show (SDITS). The product promises real-time, 24/7 access to an organisation’s service ...
Bloxx expands service with Cherwell upgrade
Web and email filtering specialist Bloxx has replaced its incumbent service desk with a suite from Cherwell Software. Having investigated the cost of adding a web portal service and additional licences, Bloxx realised the price...
FrontRange strengthens with experienced new recruit
Ian McEwan, an IT service management veteran who has worked for IBM and BMC, has joined FrontRange Solutions as its EMEA vice president. The software specialist, which boasts a portfolio including Heat helpdesk and Goldmine Cus...
Remote support…without the downsides?
Netviewer claims to have taken remote support to the next level, with the latest version of its technology promising to deliver excellent performance over any network and integrity of sound even during overseas or VOIP (Voice O...
Enterprise IT suppliers told by government: 'no more mega contracts'
The days of government bodies awarding IT ‘mega contracts’ is over, with cabinet office minister Francis Maude stating that future projects will be ‘smaller’ and ‘off the shelf’ to dovetail w...
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