Full details coming soon.
- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
RBS embarks on ‘horror story’ cull of 1000 helpdesk jobs
Royal Bank of Scotland is planning to cut 1000 IT support jobs as part of its ongoing cost-cutting programme in a move that has been described by the union as a ‘horror story’. The bank, which is 80 per cent governm...
Rok uses service management software outside of IT
Building and maintenance specialist Rok Group says it has enjoyed considerable cost savings since using service management software from Numara and is extending its use of FootPrints to manage non-IT processes. The success of N...
ITIL and the ServiceDesk – an industry being cut in two?
Has enough been done to improve ServiceDesk software and has ITIL kept up with the demands of the business? Exclusive research carried out by ServiceDesk360 and TechExcel suggests an industry divided between those who think goo...
What's missing from ITIL by Noel Bruton, part 1 – Management
Following on from his article which argued that ITIL fails to offer adequate guidance for IT support professionals, Noel Bruton introduces the first in a series of articles to readdress the balance. He begins by looking at the ...
How healthy is your service desk?
A free online assessment from the Service Desk Institute (SDI) which checks the health of your service desk has been made available. The Service Desk Performance Assessment is designed to establish the maturity of each desk and...
How Pret brought five star service to sandwiches
Food chain Pret says it has improved the level of service it delivers to customers in its 225 shops by consolidating the helpdesks which keep vital systems and equipment running. A two year integration project, underpinned by s...
Copyright © 2013 ServiceDesk360 All Rights Reserved.