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How LEGO rebuilt IT support
An IT support consolidation project has led to LEGO creating a globally adopted system for managing internal processes, learn how it unfolded here. LEGO has grown from a small carpenter’s workshop to a modern, global ente...
Bruton extends benchmarking survey deadline
The deadline for an extensive survey of the service desk industry, which offers participants immediate access to benchmarking data, has been extended to account for the Christmas break. Instigated by Noel Bruton and announced o...
Sodexo recognised as world service leaders
Food and facilities management services specialist Sodexo has been awarded a four star SDC (Service Desk Certification) rating from the SDI, one of only four businesses globally to have achieved such a high level of endorsement...
ServiceSphere podcast – ITSM as you've never heard it before
If you haven’t listened to the ServiceSphere podcasts about the IT Service Management industry, you’re in for quite a shock. The broadcasts are very informal and entertaining, yet contain a wealth of useful informat...
Service desk evolves into business hub
The steady increase in the number of businesses using their service desk to manage non-IT business functions has become a flood, with as many as 80 per cent of businesses maximising their investment in process management techno...
IT director to lead UK’s biggest retailer
Tesco has announced that IT director Philip Clark will take over as chief executive next year when Sir Terry Leahy retires. Clark, who is also responsible for the group’s growing operations in Asia and Europe, has worked ...
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