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Housing charity selects Kaseya for remote support
Faced with the challenge of supporting 600 users across 48 sites with an IT team of five has led charity and housing association Framework to take advantage of ITSM tools from Kaseya. Framework has recently expanded the servic...
ITIL: from theory into practice
An ITIL foundation course book which helps readers put the theory of the best practice framework into practice has been released by IT Governance Publishing. Penned by renowned ITIL expert Claire Agutter, the book entitled ITI...
Stop the press: latest SITS13 news
With the Service Desk and IT Support Show (SITS13) just days away, we round-up the last minute announcements, including extra opportunities to win prizes and receive free research. Stand 200 will find Sunrise Software previewi...
Improving ITSM, but not for profit
Managed service provider (MSP) Charityshare has announced the selection of ICCM Solutions to provide ITSM software after a two day ‘hands-on’ trial, with initial deployment resulting in time-savings and service improvem...
Where have the workers gone? What the office revolution means for IT
Technology, telecommuting, the trend towards homeworking and a new generation of workers who ‘grew up with smartphones in their hands and computers in their laps’ are revolutionising the work culture. Mark Lillywhite of Mat...
It’s showtime!
SITS13 is almost here, Ian Aitchison of LANDesk ponders the topics likely to cause a stir and offers his expected highlights. Here’s a little pre-conference collection of thoughts and forecasts from me. We’ve all seen ...
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