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How do we stop the service desk coming last in the BYOD race?
Bring Your Own Device threatens and undermines the very existence of IT support, yet those willing to adapt have the opportunity to refine and galvanise the service desk. In part one of the ServiceDesk360 guide to supporting ...
How to reduce the costs of IT support – By Noel Bruton
Cutting costs is an all too familiar requirement, but in this article Noel Bruton argues that you can do so without reducing staff numbers or sacrificing quality. The question of reducing support costs is a seriously touchy one...
Who to meet at the Service Desk & IT Support Show – part 2
In the second part of our preview of the Service Desk & IT Support Show (SDITS11), we look at the category asset and infrastructure management - Certero is demonstrating its latest Software Asset Management (SAM) solutions ...
Cleaners and IT support professionals on a level par?
Cleaning an office is not seen as a core business discipline and therefore is often farmed to a third party. IT support, if you squint hard enough, is in the same category, but James West argues that such a short sighted view i...
Was PINK11 the moment when IT service management turned upside down?
Over 1600 delegates attended Pink Elephant’s 15th annual conference, Pink11, at the Bellagio Hotel in Las Vegas. UK ITSM consultant Barclay Rae was there and witnessed what he believes to be the seeds of immense change in...
Service Desk Show has new owners
Diversified UK, a live event and publications specialist, has acquired the Service Desk & IT Support Show (SDITS) for an undisclosed sum. The Service Desk & IT Support Show has been run by Sussex-based organisers VCM Ev...
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