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- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
Improving ITSM, but not for profit
Managed service provider (MSP) Charityshare has announced the selection of ICCM Solutions to provide ITSM software after a two day ‘hands-on’ trial, with initial deployment resulting in time-savings and service improvem...
Where have the workers gone? What the office revolution means for IT
Technology, telecommuting, the trend towards homeworking and a new generation of workers who ‘grew up with smartphones in their hands and computers in their laps’ are revolutionising the work culture. Mark Lillywhite of Mat...
It’s showtime!
SITS13 is almost here, Ian Aitchison of LANDesk ponders the topics likely to cause a stir and offers his expected highlights. Here’s a little pre-conference collection of thoughts and forecasts from me. We’ve all seen ...
Rudderless IT part 2 – plotting a new course for ITSM
In part one of our investigation into ‘Rudderless ITSM’ and what should be steering the industry to more prosperous waters, we considered the changing role of ITIL, the importance of service management tools and the need f...
Get the free SITS13 whitepaper – are we measuring the right things?
The SITS13 official show whitepaper – called ‘Demonstrating service desk value through more meaningful metrics’ will be given for free to attendees of the Breakfast Briefing on Tuesday 23rd April, who will also witnes...
Gartner headlining SITS13 part four: Building A Perfectly Balanced Service Desk
Gartner, the world’s leading information technology research and advisory company, is headlining the SITS13 keynote programme. ServiceDesk360 previews the four keynote events spearheaded by Gartner, focussing on a panel...
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