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SITS13 – summary and (unofficial) Awards
SITS13 was by all accounts, a huge success. From the content programme, the vibrant exhibition, and the quality of the visitors, it delivered in all key areas. Tellingly, the naysayers were nowhere to be seen. Perhaps the r...
Service desks must become business champions
Service desks are capable of solving myriad non-IT business challenges which could elevate its status immeasurably as it helps deliver bottom-line benefits. Speaking at SITS13, Eric Wright, managing director of service desk s...
Failure to offer support through mobile devices a missed opportunity
Service desk are failing to capitalise on the popularity of mobile devices for helping reduce the support burden. Research from LANDesk found that although almost 85 per cent of end-users want to create IT incidents and rece...
SITS day 1 – latest show news
More than 85 vendors are showing their latest and greatest at SITS13 starting today, here’s a summary of the day one news announcements. Certero is demonstrating its newly launched AssetStudio v4 on Stand 609. Describ...
SITS13 breakfast briefing – laying down the metrics gauntlet
The scale of the ITSM metrics challenge was starkly illustrated at the first session of SITS13, with the majority of the breakfast briefing audience admitting they don’t yet produce reports which show business value. Illu...
ITSM that offers ship-shape deployment
Marine terminal operator DP World has announced the deployment of ITSM software from Marval as part of a refresh of its IT processes and systems, with the aim of improving efficiency and customer service. DP World runs more ...
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