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- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
How LEGO rebuilt IT support
An IT support consolidation project has led to LEGO creating a globally adopted system for managing internal processes, learn how it unfolded here. LEGO has grown from a small carpenter’s workshop to a modern, global ente...
HP continues plans for world domination
HP has further solidified its move to become a services-first organisation by paying $2.7bn for 3Com. The move is designed to take on the mighty Cisco in the networking and communications space. The deal also gives HP a strong ...
Customers see web "customer support" as excuse to push marketing
Businesses offering support with social media and location-based technologies need to overcome deep customer suspicion according to research conducted by analyst Ovum. Just 20 per cent of UK consumers polled are happy for suppl...
4G for all by 2017
Superfast mobile broadband will be available to practically all UK businesses by 2017, with regulator Ofcom announcing the winners of the auction for the radio frequencies used for smartphones, tablets, and laptops. Mobile prov...
Tablets muscling the PC aside in business world
Users are moving away from traditional PCs to tablet computers for fulfilling certain tasks, with research from Gartner finding that 81 per cent of respondents now prefer to use mobile devices, rather than desktop machines, to ...
Majority of organisations will be using cloud within two years
Almost three-quarters of chief information officers (CIOs) believe their organisations will use at least one cloud service within the next 24 months, according to research undertaken by Xantus Consulting. The report also found ...
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