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- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
LiveTime adds another piece to ITIL jigsaw
The Pink Verify seal of approval for release/deployment and financial management means that LiveTime’s service management software is now certified against 11 ITIL (IT Infrastructure Library) processes. Financial manageme...
Remote support…without the downsides?
Netviewer claims to have taken remote support to the next level, with the latest version of its technology promising to deliver excellent performance over any network and integrity of sound even during overseas or VOIP (Voice O...
Music royalty specialist tunes into best practice
PRS for Music, the music royalty collection service, says it has reduced IT costs and minimised risk by implementing key ITIL (IT Infrastructure Library) processes and buying 100 licences of Hornbill’s IT service manageme...
Are Apple and Google creating IT anarchy?
With the rise in popularity of devices like the Apple iPhone, Google Android and other smart phones, what has been the service desk experience? Are you required to provide support, is the use of such devices in a work environme...
The Inevitable Football Analogy – Noel Bruton
Noel Bruton explains what the failure of an apparently talented and, until recently, successful English football team can teach us about managing IT staff. As one who enjoys watching football, I was of course disappointed by En...
Gartner scales back IT spending growth predications
Only those IT projects deemed business critical will be funded this year, as doubts linger as to whether the economy has truly recovered. Industry analyst Gartner has responded to growing pessimism regarding the end of the rece...
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