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- "Mike, Sorry the article disappointed, it was supposed to introduce some of the themes rather than explor..." - servicedesk360
- "Well after seeing this as a link from an email I was expecting rather more of a debate arround Social Media..." - MIke
- "Speaking as an IT support practice consultant, perhaps the reason why only 50% of businesses use metrics to..." - Noel Bruton
- "Hi Liz, We were very pleased that the prize was won by such a worthy winner and your happy reaction gave t..." - catherine staite
- "I agree with Matt, ITIL is a toolset / framework. what i'm seeing here is what as always been the topic com..." - geoff Cox
You're only cheating yourself…
…and the auditors. Dishonesty rife when it comes to reviewing IT and security capabilities according to survey. 20 per cent of IT security professionals quizzed by Tufin Technologies have admitted to cheating when conduct...
No Vista – no problem.
Skipping one operating system could bring fresh challenges. IT departments which avoided Windows Vista only to be penalised financially when they made the leap to Windows 7 which is due for release in October may have a reprise...
Outsourcing: falling costs, higher risk?
Falling margins could lead to cheaper services, but Gartner says businesses must be cautious. Difficult trading conditions mean that businesses should keep a close watch on their IT services providers and outsourcers to ensure ...
Growing, growing, gone
Rapid business growth can present problems for IT support, but ukngroup used the time of change as an opportunity to make the best possible service it could and get out in front of the competition. ukngroup (UKN) provides its c...
Why you can't ignore configuration management
Yes, its difficult to do and it is one area of ITIL that businesses tend to shy away from. Here Nathan Brumby, EMC global product director, Infra explains why configuration management is worth the effort. We live in an instant ...
Are we feeling secure yet?
Lots of money has been spent, but IT is still on high security alert. Why do problems persist, and can the service desk teach security teams about the attention to detail needed to lock down IT? A survey by Infosecurity Europe,...
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